What happens if I cancel my pre-order?

Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back, keeping you...

You can cancel at any time here before your pre-order ships via our self-serve portal. You will receive an email confirming the refund and will see the money back in...

Yes. Please email [email protected] with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.

Yes - Login to your pre-order self-serve portal here to update your shipping details. You will then receive an updated pre-order confirmation email reflecting your address change. Please note, we are...

Yes! Any updates will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal...

Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers. They help ensure you are always up to date about your...