How do I exchange my items?

Fleur du Mal can only facilitate direct exchanges for U.S. orders at this time. To set up an exchange, visit Fleur du Mal's return center here. Enter your six digit order confirmation number and the shipping zip code associated with your order and hit “Start Return”. Please note, web orders may not be exchanged in our boutiques.

Next, select the items you would like to return. Once an item is selected, choose a reason for return, add any comments requested, and hit "Continue." On the next slide you will be able to choose either a size exchange or a return.

For a size exchange, choose "Exchange for a new size" and choose the size you'd like to receive, then hit "Exchange Item". For any items you'd like to return or exchange in addition, go through the same steps. 

If you would like to choose different pieces, after selecting your item to return hit "Return Item" and do not organize a size exchange. 

Once all items to be returned are entered, hit "Continue with Return" at the bottom of the portal screen. You'll be able to choose on the next screen either "Get $return value" or "Shop Now with $return value". If you would like to try alternate items, choose "Shop Now with $return value". This will bring you through to our site where you'll be able to build your cart and complete your new order, utilizing your return value towards new items. You'll also be issued a FedEx return label to ship your returns back.

For either a size exchange or ShopNow, at return completion you will be prompted to enter your credit card details, which will place a $1 hold on the card. If your return is not shipped back to us within 14 days, you will be charged the full value of the pending return value. Your exchange or new item order will be placed immediately and will ship within 1-3 business days as a regular order. You will receive a new order confirmation email with details on your new exchange order, and will receive a secondary email once your order ships.

For all types of exchanges, once you’ve hit “Complete Return” you will be provided a FedEx label that you may print and secure to your return package to return your items. If you have any questions about this process please reach out to us at fleur@fleurdumal.com.