What if my package is lost or stolen?

Fleur du Mal is not responsible for misplaced or stolen packages once delivery has been made to the shipping address provided to us upon checkout or provided in other correspondence with our Client Services team. In order to apply shipping and delivery coverage to your purchase, we recommend adding Route Package Protection, which covers your full order value, at checkout.

In order to prevent lost and stolen packages, Fleur du Mal ships any domestic orders valued over $500 USD with a signature requirement for delivery. This is applied automatically at checkout. If you prefer to release the signature on your order valued over $500 USD and are comfortable assuming responsibility for the possible loss, or require assistance placing your order to ship to a secure address, please contact us fleur@fleurdumal.com at before your order has shipped.