How can I track my order?

Once your order ships, you will receive an email from fleur@fleurdumal.com with your tracking information. You may use this to track your order. Have a Fleur account? If yes, log into your <a href="https://fleurdumal.com/account/login">your account</a> and select the order you are looking to track. From there, select “Track Shipment”. We always recommend tracking directly with our shipping partners to view the most up to date information on your delivery - FedEx for U.S./domestic shipments and DHL for international shipments.

An item is missing from my order, what should I do?

If an item is missing from your order, please contact us ASAP at <a href="mailto:fleur@fleurdumal.com">fleur@fleurdumal.com</a> with details.

I’ve received a faulty or incorrect item with my order.

We are sorry to hear that you received a faulty item. Please email our client services team at<a href="mailto:fleur@fleurdumal.com">fleur@fleurdumal.com</a>so that we may rectify the situation.

Track your order

faq

Once your order ships, you will receive an email from [email protected] with your tracking information. You may use this to track your order. Have a Fleur account? If yes, log into your your account and select the order you are looking to track. From there, select “Track Shipment”. We always recommend tracking directly with our shipping partners to view the most up to date information on your delivery - FedEx for U.S./domestic shipments and DHL for international shipments.

If an item is missing from your order, please contact us ASAP at [email protected] with details.

We are sorry to hear that you received a faulty item. Please email our client services team at[email protected]so that we may rectify the situation.