Discover what's new in the world of Fleur du Mal.
What items can be monogrammed, and how do I red...
Add a personalized touch. For members in Tier 4 and above, we’re happy to offer one complimentary monogramming service per year. To take advantage of this perk, simply reach out...
What is VIP client concierge?
Our VIP Client Concierge service is an exclusive offering available to members in tier 4 and above. We always provide the best service, but expect faster response times and priority...
How can I access 15% off days and/ or double-fl...
Easy, babe. We'll notify you via email about upcoming 15% off days and/or double-fleurcoin events. Simply check your email regularly to stay informed!
How do I join?
We've got you, babe. If you are an existing Fleur du Mal customer, you are already signed up to the fleur loyalty program as long as you've created an account!...
What is a fleurcoin?
Fleurcoins are points you receive for each dollar spent before taxes. Each dollar spent equals one fleurcoin. Spend more to hit each higher tier and gain access to more benefits.
When does my loyalty tier reset?
The Fleur loyalty program is based on orders placed and a rolling 12 month calendar. An order remains a qualifying value towards your tier for 365 days after the order is...
How do I redeem my birthday discount?
Because you deserve it. Make sure that you've created a loyalty account or logged in to yours and added your birth date on your account page, and look out for...
How do I sign up for a fit or style consultation?
Get to know us. Reach out to our Client Services team at [email protected] to sign up for your free styling and sizing consultation.
How will I be given early access to seasonal sa...
VIP, baby. At Tier 1 and above, you gain entry to our exclusive email list, ensuring you're among the first to know about our exciting seasonal sales and launches. Expect...
How do I redeem free 2 day shipping on all orders?
Don't worry, we've made it easy. All customers get free standard shipping on orders $175+, but Tier 4 members get complimentary 2-day shipping on all orders. Pays to be extra...
Will dollars spent prior to fleur loyalty sign ...
You will only receive points for purchases made after signing up for the loyalty program.
When will my new purchase be reflected on the l...
You will be awarded fleurcoin for your purchase when your order has shipped out. However, your point balance and tier status will be adjusted down within 30 days of your...
When did I start earning fleurcoins for my purc...
You will start earning fleurcoins in your loyalty account once you have signed up for a Fleur du Mal account.
