Add a personalized touch. For members in Tier 4 and above, we’re happy to offer one complimentary monogramming service per year. To take advantage of this perk, simply reach out to our dedicated VIP concierge for assistance. Please note: We will not be able to facilitate complimentary embroidery due to high order volume from November 25th, 2024 until January 6th, 2025, so please let us know if you if you would like to redeem this benefit in time for the holidays before Wednesday November 20th, 2024.

Our VIP Client Concierge service is an exclusive offering available to members in tier 4 and above. We always provide the best service, but expect faster response times and priority support tailored to meet the needs of our most loyal members. Once you reach tier 4, we'll notify you via email of the special dedicated email address.

We've got you, babe. If you are an existing Fleur du Mal customer, you are already signed up to the fleur loyalty program as long as you've created an account! Just sign into your account and review the loyalty page to see your tier level.

If you are a new customer, simply sign up for an account here. Once signed up, be sure to sign in and check out with the same email each time you shop.

Fleurcoins are points you receive for each dollar spent before taxes. Each dollar spent equals one fleurcoin. Spend more to hit each higher tier and gain access to more benefits.

The Fleur loyalty program is based on orders placed and a rolling 12 month calendar. An order remains a qualifying value towards your tier for 365 days after the order is fulfilled and the points for the order are added to your account 

For example, customers who place an order qualifying them for a specific tier (ie, a $2000USD order qualifying them for tier 3) crossed the tier entry threshold on May 3rd, 2022 will retain that tier until May 3rd, 2023. 

Because you deserve it. Make sure that you've registered your birth date on your account page, and look out for an email from us on that date with instructions on how to redeem your discount during the 30 days after it is issued. Once received, you'll have 30 days to enjoy your birthday treat with a one-time use discount code. Birthday discounts cannot be reactivated or utilized after this time frame, sorry!

Get to know us. Reach out to our Client Services team at [email protected] to sign up for your free styling and sizing consultation.

VIP, baby. At Tier 1 and above, you gain entry to our exclusive email list, ensuring you're among the first to know about our exciting seasonal sales and launches. Expect a private invitation sent directly via email prior to the sale or launch, giving you the opportunity to explore our latest offerings before they're made available to the public. But that's not all – for those at Tier 4 and above, enjoy VIP treatment with even earlier access.

Don't worry, we've made it easy. Choose FREE 2 day shipping at checkout as long as you're logged into your account.

You will only receive points for purchases made after signing up for the loyalty program.

You will be awarded fleurcoin for your purchase when your order has shipped out. However, your point balance and tier status will be adjusted down within 30 days of your purchase if you make a return.

You will start earning fleurcoins in your loyalty account once you have signed up for a Fleur du Mal account.