how it works

Earn one Fleurcoin for every dollar spent to unlock exclusive benefits.
As you move through the Tiers, your benefits will grow.

got questions?

What items can I monogram, and how can I redeem it?

Add a personalized touch. For members in Tier 4 and above, we’re happy to offer one complimentary monogramming service per year. To take advantage of this perk, simply reach out to our dedicated VIP concierge for assistance.

What is VIP client concierge?

Our VIP Client Concierge service is an exclusive offering available to members in tier 4 and above. We always provide the best service, but expect faster response times and priority support tailored to meet the needs of our most loyal members. Once you reach tier 4, we'll notify you via email of the special dedicated email address.

How can I access 15% off days and/ or double-fleurcoin events?

Easy, babe. We'll notify you via email about upcoming 15% off days and/or double-fleurcoin events. Simply check your email regularly to stay informed!

How do I join?

We've got you, babe. If you are an existing Fleur du Mal customer, you are already signed up to the fleur loyalty program as long as you've created an account! Just sign into your account and review the loyalty page to see your tier level.

If you are a new customer, simply sign up for an account here. Once signed up, be sure to sign in and check out with the same email each time you shop.

What is a fleurcoin?

Fleurcoins are points you receive for each dollar spent before taxes. Each dollar spent equals one fleurcoin. Spend more to hit each higher tier and gain access to more benefits.

When does my loyalty tier reset?

The Fleur loyalty program is based on orders placed and a rolling 12 month calendar. An order remains a qualifying value towards your tier for 365 days after the order is fulfilled and the points for the order are added to your account 

For example, customers who place an order qualifying them for a specific tier (ie, a $2000USD order qualifying them for tier 3) crossed the tier entry threshold on May 3rd, 2022 will retain that tier until May 3rd, 2023. 

How do I redeem my birthday discount?

Because you deserve it. Make sure that you've registered your birth date on your account page, and look out for an email from us with instructions on how to redeem your discount during your birthday month. Once received, you'll have 30 days to enjoy your birthday treat with a one-time use discount code. Birthday discounts cannot be reactivated or utilized after this time frame, sorry!

How do I sign up for a fit or style consultation?

Get to know us. Reach out to our Client Services team at to sign up for your free styling and sizing consultation.

How will I be given early access to seasonal sales and launches?

VIP, baby. At Tier 1 and above, you gain entry to our exclusive email list, ensuring you're among the first to know about our exciting seasonal sales and launches. Expect a private invitation sent directly via email prior to the sale or launch, giving you the opportunity to explore our latest offerings before they're made available to the public. But that's not all – for those at Tier 4 and above, enjoy VIP treatment with even earlier access.

How do I redeem free 2 day shipping on all orders?

Don't worry, we've made it easy. Free 2 day shipping will be automatically applied at checkout as long as you're logged into your account.

Will dollars spent prior to fleur loyalty sign up count towards my tier total?

You will only receive points for purchases made after signing up for the loyalty program.

When will my new purchase be reflected on the loyalty page?

You will be awarded fleurcoin for your purchase when your order has shipped out. However, your point balance and tier status will be adjusted down within 30 days of your purchase if you make a return.

When did I start earning fleurcoins for my purchases?

You will start earning fleurcoins in your loyalty account once you have signed up for a Fleur du Mal account.