Sorry, babe. Once an order has been placed we are unable to make changes. We cannot combine orders, change color or size of items ordered, or add new items.

Fleur du Mal accepts cancellation requests made within 1 hour of order placement, Monday-Friday. If you wish to cancel your order please send an email to [email protected], LiveChat us here or call (646).791.3656. Please note, we are unable to guarantee a cancellation request.

Should you choose to cancel your order, you will be refunded the full purchase price inclusive of taxes and shipping.

You may change your shipping address provided the order has not yet shipped and a shipping label has not yet been printed. Once a shipping label has been printed and the package has left our fulfillment center, we are no longer able to change or reroute your shipping address. Please email us at [email protected] to request an address change and we will do our best to accommodate your request.

Good things come in small packages. We offer both Physical and Digital gift card options. Please note, gift cards are not purchasable for international customers at this time and are not accepted in our international check out. Gift card purchases are not eligible for any discounts.

For any questions not answered on our FAQ page, please direct inquiries to our customer care team via email at [email protected], LiveChat us here or call us at +1(646)791.3656. Please note our hours of operation are M-F between 10am and 6pm EST. If you are in touch outside of these hours you will hear back from us within 1-2 business days.

BLACK FRIDAY/CYBER MONDAY:

Please note, processing times may be slightly longer during and after Black Friday weekend! 

Domestic/US

We generally ship standard shipping domestic orders within 2-4 business days of order placement.  Expedited shipping orders placed before 12pm EST will ship out same business day.

International

International orders will ship within 3-5 business days of placement.

Once your order ships, you will receive an email from [email protected] with your tracking information. You may use this to track your order. Have a Fleur account? If yes, log into your your account and select the order you are looking to track. From there, select “Track Shipment”. We always recommend tracking directly with our shipping partners to view the most up to date information on your delivery - FedEx for U.S./domestic shipments and DHL for international shipments.

If an item is missing from your order, please contact us ASAP at [email protected] with details.

We are sorry to hear that you received a faulty item. Please email our client services team at [email protected] so that we may rectify the situation.

Fleur du Mal ships domestically via FedEx and internationally via DHL. We also offer same and next day messenger delivery via Goods.

Domestic/US

We offer complimentary UPS ground shipping on all U.S. orders over $175. For orders under $175, ground shipping is $10.

We additionally offer two expedited shipping options for domestic orders:

• 2-day shipping for $25
• Overnight shipping for $35
• Saturday Delivery Overnight for $40

Additionally we offer Goods Same or Next Business Day Delivery for our NYC-based customers, free on orders $175+ or $10 on orders under $175.

International

International shipping rates vary by destination country, Fleur du Mal offers complimentary express international shipping to specific destinations on orders over a certain value. To see shipping rates in your local currency, visit our website and select your country or review them below:

• Australia: Complimentary express shipping on orders over $350 AUD. Shipping cost on orders under $350 AUD is $15 AUD.
• Canada: Complimentary express shipping on orders over $200 CAD. Shipping cost on orders under $200 CAD is $15 CAD.
• Hong Kong: Complimentary express shipping on orders over 2000 HK$. Shipping cost on orders under 2000 HK$ is 200 HK$.
• Mexico: Complimentary express shipping on orders over $4800 MEX. Shipping cost on orders under $4800 MEX is $200 MEX.
• Norway: Complimentary express shipping on orders over $2350 kr. Shipping cost on orders under $2350 kr is $120 kr.
• Singapore: Complimentary express shipping on orders over $350 s. Shipping cost on orders under $350 s is $15 s.
• Switzerland: Complimentary express shipping on orders over $250 CHF. Shipping cost on orders under $250 CHF is $10 CHF.
• United Kingdom: Complimentary express shipping on orders over $150 GBP. Shipping cost on orders under $150 GPB is $10 GBP.
• Rest of Europe: Complimentary express shipping on orders over $200 EUR. Shipping cost on orders under $200 EUR is $10 EUR.
• Rest of World: Complimentary express shipping on orders over $250 USD. Shipping cost on orders under $250 USD is $10 USD.

Fleur du Mal ships domestically and to all countries with some exceptions.*

*At this time, we are unable to ship to North Korea.

Yes! Fleur du Mal ships to all countries with some exceptions.

We offer express DHL shipping to most international locations for a flat rate and complimentary DHL express shipping on orders over certain values which vary by country. To see flat rate and complimentary rates for express DHL shipping to our country, please visit our website and select your country.

Please note, in order to avoid local customs delays we cannot accept orders to Mexico over $1000USD, orders to Colombia over $2000USD or orders to China over $775USD

*At this time, we are unable to ship to North Korea.

Duties, taxes and other customs fees are treated differently dependent on what country you are shipping to. Orders to most countries are shipped without having extra duties and or taxes at checkout or delivery. For orders going to other countries, you will have the choice to prepay these fees at checkout or pay upon delivery. We recommend prepaying online at checkout if given the option for a speedier delivery. Please note, Fleur du Mal is not able to adjust the cost of local duties, taxes or VAT charges.

To see specific pricing information pertaining to your country of origin, please visit our website and select your country and currency from the drop down menu in the top left menu bar.

Domestic/US

Domestic ground shipping times vary by destination, however most packages will arrive within 2-10 business days of ship date. Orders placed using Free Ground Shipping can take between 1-4 business days to ship. This time frame can be longer during holiday shopping periods. Orders placed over weekends will begin preparing for shipment the next business day, Monday. Expedited shipping orders placed after 12PM Noon EST will not ship until the next business day and will arrive within either 1 business day (Overnight Shipping) or 2 business days (2-Day Shipping). FedEx 2 Day Shipping orders shipped on a Thursday will not arrive until two business days later, Monday, in most cases. 

Fleur du Mal also offers Saturday delivery as an option on Thursday afternoons to Friday mornings. Orders placed with Saturday delivery will deliver on Saturdays.

International

International shipping times vary by destination however most will arrive within 2-7 business days of shipping. Fleur du Mal ships internationally with DHL Express shipping which is the fastest available international shipping method.

Fleur du Mal does not ship to PO Boxes. If an order is placed to a PO Box, a customer service liaison will reach out to receive an alternative address. If we cannot confirm a new address within 5 business days, your order will be cancelled and fully refunded.

Can't wait? Neither can we. Standard Overnight shipping for U.S. orders is available for $35 at checkout. Orders placed by 12PM EST will ship the same day and arrive the next business day. We also offer Saturday Delivery as an option for $40 on Thursdays and Fridays to ensure orders will deliver on Saturday. We do not offer Overnight Shipping for International Orders.

We also offer 2-day shipping for domestic orders which is $25 at checkout. Orders placed by 12PM EST will ship the same day and arrive the 2 business days later. Orders placed after 12PM EST, or on weekends, will ship next business day. Please note FedEx does not guarantee delivery on weekends, so orders for 2-day shipping placed on Thursday mornings will arrive on Monday, not Saturday.

We're now offering same-day delivery to Manhattan and parts of Brooklyn. Orders must be placed before 12pm EST to qualify for same-day delivery, otherwise the order will be delivered next-day. All orders will be delivered between 5pm and 9pm, and you must be home to receive your order. For assistance with any same-day delivery order please contact [email protected].

Because you deserve it.

Domestic/U.S.

Enjoy free ground shipping on domestic orders $175+, non inclusive of taxes. $10 will be charged for domestic orders under $175.

International

Fleur du Mal offers complimentary DHL express international shipping to specific destinations on orders over a certain value. To see shipping rates in your local currency, visit our website and select your country or review them below:

• Australia: Complimentary express shipping on orders over $350 AUD. Shipping cost on orders under $350 AUD is $15 AUD.
• Canada: Complimentary express shipping on orders over $100 CAD. Shipping cost on orders under $100 CAD is $15 CAD.
• Hong Kong: Complimentary express shipping on orders over 2000 HK$. Shipping cost on orders under 2000 HK$ is 200 HK$.
• Mexico: Complimentary express shipping on orders over $4800 MEX. Shipping cost on orders under $4800 MEX is $200 MEX.
• Norway: Complimentary express shipping on orders over $2350 kr. Shipping cost on orders under $2350 kr is $120 kr.
• Singapore: Complimentary express shipping on orders over $350 s. Shipping cost on orders under $350 s is $15 s.
• Switzerland: Complimentary express shipping on orders over $250 CHF. Shipping cost on orders under $250 CHF is $10 CHF.
• United Kingdom: Complimentary express shipping on orders over $50 GBP. Shipping cost on orders under $50 GPB is $10 GBP.
• Rest of Europe: Complimentary express shipping on orders over $200 EUR. Shipping cost on orders under $200 EUR is $10 EUR.
• Rest of World: Complimentary express shipping on orders over $250 USD. Shipping cost on orders under $250 USD is $10 USD.

If you are shipping within the USA, sales tax will be charged on orders shipping to: Arizona, California, Colorado, Connecticut, Washington DC, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia and Washington. No other tax or import duty will be applied to orders shipped within the USA. Please note that all local taxes are the customer’s responsibility. Fleur du Mal is not responsible for reporting or paying additional local taxes to states, such as use tax.

If your cart value is $500 or over, your order will be shipped with a signature requirement. This ensures that your order is insured against theft and damage during delivery. Once your purchases have been delivered to the address provided at check out they are no longer covered by insurance. FedEx will make 1 attempt to deliver your order and will then hold at a location nearby for pick-up. If you require assistance with delivery or would like to request your order be shipped with no signature required, please contact us at [email protected] prior to your order shipping.

If you choose Goods same or next day delivery at checkout, please be aware you will be required to be home at time of delivery, or Goods will make a reattempt the following business day.

Fleur du Mal is not responsible for misplaced or stolen packages once delivery has been made to the shipping address provided to us upon checkout or provided in other correspondence with our Client Services team. In order to apply shipping and delivery coverage to your purchase, we recommend adding Route Package Protection, which covers your full order value, at checkout.

In order to prevent lost and stolen packages, Fleur du Mal ships any domestic orders valued over $500 with a signature requirement. This is applied automatically at checkout. If you prefer to release the signature on your order valued over $500 and are comfortable assuming responsibility for the possible loss, or require assistance placing your order to ship to a secure address, please contact us at [email protected].

Please visit our Returns Center here to start a return.

Full-priced merchandise can be returned for exchange, store credit or refund.

Sale items may be returned for exchange or store credit only.

Items marked 'FINAL SALE' are final sale and are non-returnable. Returns made outside of our returns systems cannot be processed.

Web returns may not be made in either of our boutiques.

Fleur du Mal will accept returns on unworn merchandise with all original tags attached initiated within 30 days of your order shipping. Please note: items that have been tried on with direct skin contact which show any signs of wear will not be accepted. Signs of wear can include, but are not limited to, deodorant marks, pet hair, missing tags, odor or fragrance. We recommend always wearing your own underwear when first trying on your purchase.

Once your return is delivered, our team thoroughly inspects all items ensuring they are in new condition. This process can take up to 10 business days from the date your return is delivered back to us. If your return is accepted and you have not initiated an exchange, you will receive a notification of your refund or store credit via email.

Fleur du Mal reserves the right to refuse any return that is received worn, damaged, or does not comply with the aforementioned policies. In the instance that a return is received in unacceptable condition, your return will be canceled and the item will be shipped back to you via UPS ground shipping.

Fleur du Mal charges a $8 return fee on all returns for refund. Returns for store credit, exchange or ShopNow purchase are free.

DOMESTIC/U.S. RETURNS

A return shipping fee of $8 applies if items from an order are returned for a refund. Returns are free for returns for store credit, exchange, if or where ShopNow is utilized. For U.S. customers a prepaid UPS label will be provided to ship pieces back. Please note, we cannot be held responsible for returns shipped back without the prepaid label we issue.

INTERNATIONAL RETURNS

Fleur du Mal offers international return shipping for a flat fee of $20. To organize an international return, please visit our international returns portal here. Provide your order ID and your email address to begin your return. We are not able to set up international exchanges at this time.

Please note, we cannot be held responsible for returns shipped back without the prepaid label we issue.

BOUTIQUE RETURNS

Unworn merchandise in sellable condition with all tags attached will be considered for exchange, store credit or refund within 14 days of purchase.

All underwear, bodysuits, costumes & accessories are final sale.

NOTES

Panty Packs, Silk Masks, Toys, Stockings, Bristol 6 Nippies and House of Waris Teas are non-returnable and final sale.

Web returns may not be made in either of our boutiques.

Please reach out to client care at [email protected] within 7 days of your delivery so that we may assist with a replacement or a refund. An image of the defect must be included in your email inquiry. Please note, after this time frame, Fleur du Mal cannot be held responsible for damaged items.

Fleur du Mal can only facilitate direct exchanges for U.S. orders at this time. To set up an exchange, visit Fleur du Mal's return center here. Enter your six digit order confirmation number and the shipping zip code associated with your order and hit “Start Return”. Please note, web orders may not be exchanged in our boutiques.

Next, select the items you would like to return. Once an item is selected, choose a reason for return, add any comments requested, and hit "Continue." On the next slide you will be able to choose either a size exchange or a return.

For a size exchange, choose "Exchange for a new size" and choose the size you'd like to receive, then hit "Exchange Item". For any items you'd like to return or exchange in addition, go through the same steps. 

If you would like to choose different pieces, after selecting your item to return hit "Return Item" and do not organize a size exchange. 

Once all items to be returned are entered, hit "Continue with Return" at the bottom of the portal screen. You'll be able to choose on the next screen either "Get $return value" or "Shop Now with $return value". If you would like to try alternate items, choose "Shop Now with $return value". This will bring you through to our site where you'll be able to build your cart and complete your new order, utilizing your return value towards new items. You'll also be issued a prepaid FedEx return label to ship your returns back.

For either a size exchange or ShopNow, at return completion you will be prompted to enter your credit card details, which will place a $1 hold on the card. If your return is not shipped back to us within 14 days, you will be charged the full value of the pending return value. Your exchange or new item order will be placed immediately and will ship within 1-3 business days as a regular order. You will receive a new order confirmation email with details on your new exchange order, and will receive a secondary email once your order ships.

For all types of exchanges, once you’ve hit “Complete Return” you will be provided a prepaid FedEx label that you may print and secure to your return package to return your items. If you have any questions about this process please reach out to us at [email protected]. If you are an international customer, please visit our International Returns Portal to set up your return. 

We are not able to process web returns in-store at this time.

If you would like to check on the status of a return, please email our client services team at [email protected].

 Domestic/US

For U.S. returns, visit Fleur du Mal's return center accessible here. You may also access this via the Returns button in the footer of our site on our homepage. Enter your order confirmation number (PO number) and the shipping zip code associated with your order. You will be able to choose the items in your order you would like to return. Once you have noted the items you are returning, hit "Complete Return" and you will be provided a prepaid FedEx label. You will be required to print and secure the FedEx label to your return package to return your original items. You will receive a confirmation email when the item(s) have been received at our warehouse and another email once your return has been settled. Please note, web returns may not be made in our boutiques. Fleur du Mal charges a flat return fee of $8 on all returns for refund only. 

Please ensure to ship your returns back using the label we provide. Fleur du Mal cannot be held responsible for packages shipped back to us not utilizing the return label we issue at return creation.

International

To organize an international return, please visit our international returns portal here. Provide your order ID and your email address to begin your return. Fleur du Mal offers international return shipping for a flat fee of $20.

Once you have created your return or exchange online, you will be provided a FedEx(U.S.) or DHL(International) label that you can download and print out. You will additionally receive your return label via email that you may print. *Please ensure to ship your returns back using the label we provide. Fleur du Mal cannot be held responsible for packages shipped back to us not utilizing the return label we issue at return creation.

Domestic/US

If you are waiting for a refund or a store credit, once our warehouse receives your return it may take up to 10 business days to process. You will receive an email notification once our warehouse has received the returned item(s) and your refund or store credit will be issued within 10 business days. You will receive an additional email confirmation when your refund or store credit has been issued.

If you have not received a notification regarding your settlement within this timeframe, please reach out to our client care team at [email protected].

International

Once your return has been received at our warehouse, it may take up to 10 business days to process. You will receive an email notification from our team when your return has been processed.

Returns are typically processed within 10 business days of being received back.

Once issued, it typically takes 1-3 business days for a refund to process and post to your account, depending on how your bank processes the refund.

If you do not see the refund posted to your account within 3 business days, we recommend you contact your bank to inquire about the refund before reaching out to us directly.

Please note, we are only able to issue refunds to the original payment method from the order. We are not able to refund to alternate payment methods.

On all U.S. returns for refund, a return shipping fee of $8 will be deducted from your refund once your return is processed. The remainder of your refund will be in full inclusive of taxes. Cost of any expedited shipping on your original order is non-refundable. Marked down sale items are non-refundable, however we do accept them back for store credit. Note that returns for store credit are free. Store credit returns are free. Final Sale items are final sale and are non-returnable. You may review our full return policy here. Please reach out to [email protected] with any further questions.

Please note, we are only able to issue refunds to the original payment method from the order. We are not able to refund to alternate payment methods.

A $20 USD flat fee will be deducted from international return settlements to cover the cost of return shipping.

Fleur du Mal will be happy to issue sale item or mark down price match refunds on orders within 30 days of order placement.

For full price items eligible for refund, you will receive an email notification when your return is received at our warehouse. You will receive another email within 14 business days notifying you that your return has been processed. If your return is eligible for a refund, once issued it may take up to 3 business days for the credit to appear on your statement. If more than 3 business days have passed since you received a refund confirmation email and you have not seen the refund credited to your account, please reach out to your bank to inquire before contacting us at [email protected] for assistance. 

Please note, we are only able to issue refunds to the original payment method from the order. We are not able to refund to alternate payment methods.

At check out, you may enter your credit code in the "Promo" box to utilize.

You can expect to see the refund in your account 1-3 business days after receiving a confirmation email that your refund has been processed.

If you do not see the refund posted to your account within 3 business days, we recommend you contact your bank.

Please note, we are only able to issue refunds to the original payment method from the order. We are not able to refund to alternate payment methods.

Route is a premium service that offers protection for your Fleur du Mal order. When you add Route Green Package Protection at checkout, you can easily file claims for lost, stolen, or damaged packages in case your package is lost, stolen, or damaged during transit. If you need to file a claim, simply contact Route's team, and they will review it for approval within 24 - 48 hours. Depending on the situation, you may be eligible for a reorder or refund to ensure you have a hassle-free shopping experience.

If you encounter a delivery issue with your Route protected package please ensure to alert the Fleur du Mal or Route team within 30 days to utilize this coverage. Route does not offer coverage after 30 days of an order delivery date.

Each time you add Route Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

Note: If you choose to place your order without Route insurance, Fleur du Mal is not liable for any lost, stolen, or damaged items during shipping.

Route’s terms and conditions.

Route Green Package Protection costs just $1.95 for all orders under $100 and $4.95 for orders over $100 with a limit of orders valued up to $7,500. You can easily find it in your shopping cart during the checkout process under the Express Checkout option.

If you've added Route Green Package Protection to your order during checkout, you will receive a confirmation email from Route containing a link to initiate a claim. The process of filing a claim is fast and convenient through the Route Claims Portal. You can file claims for packages that are lost, stolen, or damaged. 

If you encounter a delivery issue with your Route protected package please ensure to alert the Fleur du Mal or Route team within 30 days to utilize this coverage. Route does not offer coverage after 30 days of an order delivery date.

Please ensure you have either the Fleur du Mal Order Number and/ or the Route Order ID ready when using the claim form.

To locate your Route Order ID, please open the email you received from Route and copy the Route Order ID from the email. You will need it when filing your claim. File a claim with Route.

Route will process your refund or place a reorder for you. 

Refunds: When processing a refund for an item, Route will cover the subtotal, shipping, and taxes. However, please note that the Route Package Protection cost will not be eligible for a refund.

Reorders: In the case of reorders, Route will reorder items based on their availability in stock. If certain items are unavailable, they will be refunded. Route will cover the expenses of reorders, including shipping, taxes, and Route Green Package Protection.

No, Route Green Package Protection is a non-refundable add-on and cannot be removed from an order once it has been placed, even if your order is returned.

We recommend beginning with our Bra Fit Calculator to determine your best Fleur size. When you first try on a bra, it should be fastened on the loosest hook and eye. This allows you to tighten the band over time as the fabric slowly loosens. When it fits perfectly, the band of your bra should be taught but not too tight and should be horizontal with the floor, your straps should not be so tight that they are pulling the back of your band upwards. Shoulder straps should also be taught but not digging in and should not slip off the shoulders.

The center front of the bra should be flush with your chest in the middle. If you are seeing spillage either over the top of the cup or the underarm area, the next cup size up may be a better fit. If there is gapping in the cup, you may want to try a smaller cup size.

Bra fit differs between different fabrications and cuts. If the fit isn’t feeling perfect, we also recommend trying out your sister size. Please refer to our Sister Size chart in the question below for more information.

If you are still having trouble finding your size in Fleur du Mal, please reach out to our client care team at [email protected] or schedule a fitting at our NYC boutique.

Please refer to our Bra Size Calculator to determine your bra size in Fleur du Mal or reach out to our client care team at [email protected] for questions about specific garments.

Everyone has more than one size option that will work for them when it comes to buying bras. A Sister Size is an alternative to your typical bra size where the cup volume stays the same and the band size and cup letter change. You can sister size up or down from your usual size to ensure you are getting a bra that fits comfortably. To find your sister size, see question "How do I find my sister size?"

To use the chart below, first find your typical bra size in the table. If you aren’t sure what size you are please review our Bra Size Calculator. Your sister sizes will be the two options to the right and to the left of your size. For example, if you are typically a 34D, your sister sizes will be a 32DD, which will be smaller in the band, or a 36C, which will be larger in the band. Cup volume will stay the same on these two sizes, although the cup letter changes.

Sister Size Chart

Sister Size Down - If your typical bra size is fitting best and feeling the most supportive on the tightest band hook when you first try it on, you might want to consider trying your Sister Size down instead. Your Sister Size down will have the same cup volume as your typical bra size, however will be one band size smaller offering a tighter fit. For example, if you wear a 34C, your Sister Size down would be 32D.

Sister Size Up - If your bra is on the loosest hook and feels tight then you might want to consider your sister size up. This is one band size larger than your current band size. Again, the cup letter changes but the actual volume does not. For example, if you wear a 34C, your Sister Size up would be 36B.

Remember, all brands and styles of bra will fit slightly differently, so it's a good idea to try a few different sizes to find what works best for you. The most important thing is that you feel comfortable and supported!

For a perfect fit, you may also try the tips below:

1. Cup just right but band too big? Try your sister size down.
2. Cup just right but band too small? Try your sister size up.
3. Spilling over in the cup, but band feeling good? Stick with the same band and go up one cup size.
4. Cup gaping and band too big? You should try one cup size and one band size down, ie one full size down.

Designed and engineered to offer the perfect amount of comfort and support for sizes DD and above, our fuller cup collection supports and seduces. These special pieces have scaled components offering more support and a better fit. This range begins at sizes 36DD and is offered up to a 36G. Shop our Fuller Cup Collection here.

Fleur du Mal carries bras for sizes 32A to 38G. For our Fuller Cup (34DD-38G) selection please see here. For our 32A-32DD selection please see here. We additionally carry non-underwire bralettes in sizes XS-L which work for sizes 32A-36D, as well as our first non-underwire fuller cup bra here in sizes 32D-38G.

If you prefer to keep the original finish of your Fleur du Mal pieces, we recommend dry cleaning. Please note, silk charmeuse will be slightly less shiny once submerged in water, which is why we recommend dry cleaning for the best care. Most importantly, keep your Fleur du Mal lingerie pieces away from hot water and heat as over time this harms the elastic fibers in these garments.

Most of our lingerie items such as bras, garters and panties can be hand washed in lukewarm water with an appropriate intimate-friendly wash. We do not recommend using Woolite as the ingredients can be harsh on silk. Please do NOT soak - We recommend submerging items gently in sudsy water, alone or with similar colors and agitating lightly for a few minutes before gently rinsing in cool water. To dry, lay flat on a drying rack and allow to air dry. We recommend NEVER using the dryer for Fleur du Mal items.

We recommend dry cleaning silk charmeuse to keep the shiny finish. Silk charmeuse can be hand washed, however the shin finish will become duller. For silk georgette and crepe de chine pieces, we recommend hand washing with the a silk or delicate wash and then laying flat to dry before steaming. 

Unworn merchandise in sellable condition with all tags attached will be considered for exchange, store credit or refund within 14 days of purchase.

All underwear, bodysuits, costumes & accessories are final sale.