Discover what's new in the world of Fleur du Mal.
What is Route Insurance?

What is Route Insurance?

Route is a premium service that offers protection for your Fleur du Mal order. When you add Route Green Package Protection at checkout, you can easily file claims for lost,...

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How much is Green Package Protection?

How much is Green Package Protection?

Route Green Package Protection costs just $1.95 for all orders under $100 and $4.95 for orders over $100 with a limit of orders valued up to $7,500. You can easily...

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How do I file a claim for my lost, stolen, or damaged package?

How do I file a claim for my lost, stolen, or d...

If you've added Route Green Package Protection to your order during checkout, you will receive a confirmation email from Route containing a link to initiate a claim. The process of...

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How does Route reimburse me?

How does Route reimburse me?

Route will process your refund or place a reorder for you.  Refunds: When processing a refund for an item, Route will cover the subtotal, shipping, and taxes. However, please note...

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If I return my order, will I be refunded the amount paid for Route insurance?

If I return my order, will I be refunded the am...

No, Route Green Package Protection is a non-refundable add-on and cannot be removed from an order once it has been placed, even if your order is returned.

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