How do I file a claim for my lost, stolen, or damaged package?

Route is a premium service that offers protection for your Fleur du Mal order. When you add Route Green Package Protection at checkout, you can easily file claims for lost,...

Route Green Package Protection costs just $1.95 for all orders under $100 and $4.95 for orders over $100 with a limit of orders valued up to $7,500. You can easily...

If you've added Route Green Package Protection to your order during checkout, you will receive a confirmation email from Route containing a link to initiate a claim. The process of...

Route will process your refund or place a reorder for you.  Refunds: When processing a refund for an item, Route will cover the subtotal, shipping, and taxes. However, please note...

No, Route Green Package Protection is a non-refundable add-on and cannot be removed from an order once it has been placed, even if your order is returned.