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What is your return policy?
Please visit our Returns Center here to start a return. Full-priced merchandise can be returned for exchange, store credit or refund. Sale items may be returned for exchange or store...
What do I do if I receive a defective item?
Please reach out to client care at [email protected] within 7 days of your delivery so that we may assist with a replacement or a refund. An image of the defect...
How do I exchange my items?
Fleur du Mal can only facilitate direct exchanges for U.S. orders at this time. To set up an exchange, visit Fleur du Mal's return center here. Enter your six digit...
Can I return online purchases in-store?
We are not able to process web returns in-store at this time.
What is the status of my return?
If you would like to check on the status of a return, please email our client services team at [email protected].
How do I return my item?
Domestic/US For U.S. returns, visit Fleur du Mal's return center accessible here. You may also access this via the Returns button in the footer of our site on our homepage....
How can I print my return label?
Once you have created your return or exchange online, you will be provided a FedEx(U.S.) or DHL(International) label that you can download and print out. You will additionally receive your...
How long does it take to process a return?
Domestic/US If you are waiting for a refund or a store credit, once our warehouse receives your return it may take up to 10 business days to process. You will...
When will I see my account credited for my return?
Returns are typically processed within 10 business days of being received back. Once issued, it typically takes 1-3 business days for a refund to process and post to your account,...
If I make a return, will I be refunded for the ...
On all U.S. returns for refund, a return shipping fee of $8 will be deducted from your refund once your return is processed. The remainder of your refund will be...
