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What is your return policy?

What is your return policy?

Full-priced merchandise can be returned for exchange, store credit or refund. Sale items may be returned for exchange or store credit only. Items marked 'FINAL SALE' are final sale and...

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Can I return online purchases in-store?

Can I return online purchases in-store?

We are not able to process web returns in-store at this time.

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What is the status of my return?

What is the status of my return?

If you would like to check on the status of a return, please email our client services team at fleur@fleurdumal.com.

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How do I return my item?

How do I return my item?

 Domestic/US For U.S. returns, visit Fleur du Mal's return center accessible here. You may also access this via the Returns button in the footer of our site on our homepage....

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How can I print my return label?

How can I print my return label?

Once you have created your return or exchange online, you will be provided a UPS(U.S.) or DHL(International) label that you can download and print out. You will additionally receive your return...

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How long does it take to process a return?

How long does it take to process a return?

Domestic/US If you are waiting for a refund or a store credit, once our warehouse receives your return it may take up to 10 business days to process. You will...

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When will I see my account credited for my return?

When will I see my account credited for my return?

Returns are typically processed within 10 business days of being received back. Once issued, it typically takes 1-3 business days for a refund to process and post to your account,...

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If I make a return, will I be refunded for the full value of my order?

If I make a return, will I be refunded for the ...

You will be fully refunded for your return inclusive of taxes once our warehouse receives and processes the item(s). Cost of shipping is non-refundable. Marked down sale items are non-refundable,...

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